The nextiva s1800e series devices are for indoor use only. Get verint impact 360 user guide pdf file for free from our online library. Documentation feedback we strive to produce the highest quality documentation products and welcome your feedback. Verint user guides impact 360 tricia joy high speed downloads verint user guides impact 360 full version 10,840 downloads 5,899 kbs verint user guides impact 360 full download 6,273 downloads. Verint is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance and customer intelligence. Wfm integration prerequisites verint impact 360 verint impact 360 blue pumpkin workforce management. Save this book to read verint impact 360 user guide pdf ebook at our online library. Check out how both products compare looking at product details such. With workforce optimization software from verint, your call center or contact center can. Software means the computer programs in object code, originally licensed by avaya and ultimately utilized. Some alternative products to impact 360 include starlims, 8020 my business, and execuvue.
Impact 360 is business performance management software. To register, go to if you encounter any type of problem after reading this guide, contact your local distributor or verint representative. Impact 360 content producer user guide verint systems. Choose business it software and services with confidence. Verint intellectual property notice impact 360 log in. Today, more than 10,000 organizations in over 180 countries use verint solutions to improve enterprise performance and make the world a safer place. All materials regardless of form and including, without limitation, software applications, documentation, and any other information relating to verint systems, its products or services are the exclusive property of verint systems inc. For the testing associated with these application notes, the interface between avaya systems and verint workforce optimization did not include use of any specific encryption features as requested by verint. The solution is global and provides forecasting and. Impact 360 desktop and process analytics for contact centers. If you have comments or suggestion s about our guides or online help, you can email us.
Thats why verint offers impact 360 desktop and processanalytics, software that offers. Unauthorized use, duplication, or modification of this document in whole or in part without the written consent of verint systems inc. The payment card industry has spokenchange is coming. Witness, the witness logo, impact 360, the impact 360 logo, improve. Verint systems is a melville, new yorkbased analytics company which was founded in 2002. Jira vs impact 360 2020 feature and pricing comparison. Verint impact 360 call recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience through recording and archiving calls between customers and employees.
This software allows for identifying knowledge gaps and helps improve customer experience. Manage your workforce and drive performance so you can make better decisions, increase productivity and improve cx via staffing and performance solutions. Impact 360 call recording is software for contactcall centers that provides fulltime recording across traditional timedivision multiplex tdm, internet protocol ip, and mixed telephony environments. Verint community free edition end user license agreement. Oversee systems and standards of operation documentation for business continuity and application support. Verint systems is a software company and offers a software title called impact 360. Assist in the endtoend cycle of design, installation, integration and deployment of the verint impact 360 call recording platform into cisco environments. Includes recording, speech, qm, and wfm products and other products. The encryption tlssrtp is used only between avaya aura. Stargate, reliant, vantage, xtract, nextiva, ultra, audiolog, witness, the witness logo, impact 360, the impact 360 logo, improve everything, equality. Software support contact information verint systems. Workforce management quality monitoring tdm and ip recording speech and data analytics customer feedback surveys.
All materials regardless of form and including, without limitation, software applications, documentation, and any other information relating to. Once installed on impact 360 environments, these updates. Verint impact 360 workforce management application enables our customer service throughout the business to deliver lean and accurate forecasts and schedules across multiple teams with varying requirements. Impact 360 workforce optimization captures information on workforce performance, customer interactions, customer service processes, and customer loyalty to help your call center or multimedia contact center change processes, adjust staffing, and make other decisions that may impact the cost and quality of the customer experience. If something like this was available for verint ultra it would be of great benefit. I know both avaya and cisco have java apis that can be invoked by client applications who wish to integrate with the telephony system.
Verint impact 360 workforce management business systems. Desktop applications deployment reference and installation guide version 11. Impact 360 unifies performance management, workforce management, fulltime recording, quality monitoring, and elearning under one platform that provides a single user interface and centralized system administration and reporting along with new software for customer feedback. Desktop applications deployment reference and installation. If not try browsing our full list of workforce management software solutions. Verint edge vr 200 user manual is a ski and weather tracking app that offers a number of options for receiving updates and notifications about. Send an email to our documentation team by clicking submit feedback below. Verints impact 360 workforce management suite or impact 360 for short is an automated, unified, enterprisewide workforce management solution that helps you plan, forecast, and schedule employees to match workload across customerserving departments. Minimum of 5 years working as a power user in verint impact 360. To request the latest versions of firmware and software or to download other productrelated documents, you need access to the verint video intelligence solutions partner extranet.
Verint video intelligence solutions iv safety always observe the following precautions to reduce the risk of injury and equipment damage. Verint boards impact 360 express finextra research. In the compliance testing, the verint impact 360 used the event services interface from avaya proactive contact to obtain information on agent states and outbound calls, and used the avaya communication. Customers with 24 x 7 plans will utilize the same contact information shown after hours. The payment card industry council recently released highlights for the proposed changes within version 3. Impact 360 desktop and process analytics a variety of analytics software is available to help organizations uncover and analyze business processes. If you arent currently using workforce management software in your back office and branch network, you have a huge blind spot when it comes to efficiently managing your workforce. The final version will be announced in november and become effective january 1, 2014.
Impact 360 third party certification report document revision 1. A forprofit higher education company engaged with verint experts in an impact 360 speech analytics managed services arrangement to help it more effectively come up to speed and fully utilize the software, gaining quantifiable strategic and tactical data to substantiate and address issues and opportunities with regard to the student experience. Solutions, stargate, reliant, vantage, xtract, nextiva, edgevr, ultra, audiolog, witness, the witness logo, impact 360, the impact 360 logo, improve. Confidential and proprietary information of verint systems inc. Unify, openscape, openstage and hipath are registered trademarks of unify software and. Impact 360 desktop and process analytics for contact centers tracks applications and screens used by agents who interact with customers. Visit this blog to learn about the experts who are helping organizations achieve their cost, service and quality goals. Their products are designed to assist clients in data analysis, specifically large data sets verint has more than 10,000 clients in 150 countries, and has.
Software are protected and to reduce any adverse impact on verints proprietary rights. Application notes for configuring verint impact 360. Verints impact 360 workforce management suite or impact 360 for short is an. Verint impact 360 is a call recording solution for contact centers. Information message, login below to adtech globals stratx login username. With the help of capterra, learn about impact 360, its features, pricing information, popular comparisons to other business performance management products and more. Ability to clearly communicate with nontechnical requestors and technical partners. Verint offers purposebuilt workforce management functionality for backoffice operations and branches, including. Combine workforce management, performance management, actionable learning and enterprise reporting within the. The following section walks you through configuring the oracle enterprise session border controller to work with the avaya cm, cisco cm and the verint recorders. Information technology or computer science or engineering bachelors degree or equivalent work experience. Verint witness impact 360 third party certification report.
And we at verint believe we have the best in their fields. Application notes for verint impact 360 with avaya proactive contact and avaya communication manager using single step conference issue 1. Application notes for verint impact 360 with avaya. Impact 360 content producer installation and upgrade guide 5 confidential and proprietary information of verint systems inc. Vrnt is a global leader in actionable intelligence solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. The information provided in this document contains merely general. Contributes to the design, development, and the implementation of a verint impact 360 serverside software system that interfaces with telephony and public safety radio equipment. Steve, you are practice director for the solutions set, impact 360 desktop and process analytics.
Ibex naghahire wfm system administrator sa metro manila. The calls are recorded by a verint recorder which is added to the configuration using sessionrecordingserver and sessionrecordinggroup. Careers verint integration engineer in chamblee, georgia. Verint impact 360 workforce management sound communications.